Frequently Asked Questions

 

What is Qantas Golf Club?

Qantas Golf Club is the rewarding way for Qantas Frequent Flyer members to enjoy the sport they love. Endorsed by Golf Australia and golf legend Greg Norman, Qantas Frequent Flyers can enjoy a range of great benefits including:

  • Search and book tee times online at public golf courses across Australia
  • Invitations to attend Qantas Golf Club events in Australia and overseas
  • Access to a range of Golf Holiday packages - both within Australia and overseas*
  • The ability to earn Qantas Points on tee times, Open Days, Events and Golf Holiday packages

Qantas Golf Club Premium members will receive even more benefits. Click here for full details.


Do I need to be a Qantas Frequent Flyer member to use Qantas Golf Club?

Yes. If you are not already a Qantas Frequent Flyer, click here to join for free now.


How do I get started with Qantas Golf Club?

Qantas Golf Club is open to all Qantas Frequent Flyer members. Simply log in with your Qantas Frequent Flyer membership number, surname and PIN. If you're not already a Qantas Frequent Flyer member, you can join for free here.


What types of Qantas Golf Club memberships are available?

There are three types of Qantas Golf Club membership; Basic, Premium and Premium & Handicap. For full details on the types of Qantas Golf Club membership and their benefits, please visit the membership page here.


What are the payment options for Qantas Golf Club?

Payment can be made using MasterCard, Visa or American Express, Diners or JCB. Qantas Golf Club does not accept cheques or cash.

Qantas Points can be redeemed for Events, Tournaments and Open Day bookings and cannot be redeemed for Qantas Golf Club membership fees, tee time or golf holiday bookings.


Do I need to renew my Qantas Golf Club Basic membership?

No. As a Qantas Frequent Flyer member, you are not required to join Qantas Golf Club to access the benefits of free Qantas Golf Club Basic membership and therefore you do not need to join or renew this membership.


How do I renew my Qantas Golf Club Premium membership each year?   

Premium members and Premium & Handicap members must pay the annual membership fee before the membership expiry date in order to continue to receive the membership benefits. You will be notified by email when your annual membership fee is due.

Platinum One members who have activated their complimentary Qantas Golf Club Premium membership will retain their Premium membership for the liftetime of their Platinum One status.


What happens if I do not pay my annual Premium membership fee before my membership expires?

If you do not pay your annual membership fee before your membership expires you will no longer be eligible for the Premium membership or Premium & Handicap membership benefits. Any bookings and/or travel benefits such as baggage waivers made prior to your membership expiring will not be impacted.


Will a tax invoice be provided when I make a Qantas Golf Club payment or booking?

Yes, a tax invoice will be provided for all Qantas Golf Club payments.


Do any admin fees apply?

There are three types of fee that may be payable:

  • A non-refundable $3.00 tee time admin fee will be charged for each tee time booked on www.qantasgolfclub.com   
  • $10.00 admin fee will be charged when tee times are booked or cancelled over the phone.
  • An admin fee of $25.00 per person (with a maximum of $50.00 for group bookings) will be charged when booking through our Golf Concierge service.

Are Qantas Golf Club fees and payments tax deductible?

We recommend you consult your accountant or tax adviser about whether fees and payments are tax deductible.


How do I cancel my Qantas Golf Club Premium or Premium & Handicap membership?

You can contact us online with details of your query. Alternatively, call the Qantas Golf Club Service Centre on 134395.


I live outside Australia and I am a Qantas Frequent Flyer member - can I use Qantas Golf Club?

Yes, all Qantas Frequent Flyer members can use and access the benefits of Qantas Golf Club.

  • Tee times are currently available at Australia-based golf clubs only
  • All prices on the Qantas Golf Club website are in Australian dollars

Note: An official Golf Australia handicap is only available to Premium & Handicap members with an Australian postal address.

 

How do I log in to my Qantas Golf Club profile?

Go to Qantas Golf Club. Look for the 'Log in' button at the top-right of the screen and click on it.  Mobile users should look for the person icon on the top right hand side of the screen. You'll need to use your Qantas Frequent Flyer details to log in.


How do I keep my profile up to date?

Update your name and email address by logging in to your Qantas Frequent Flyer Profile.

All other personal details can be updated directly by logging in to “My Profile” at Qantas Golf Club. Please note that any changes made to your Qantas Golf Club account will not be reflected in your Qantas Frequent Flyer Profile.


I’ve forgotten my Qantas Frequent Flyer PIN to log in - what do I do?

To request a new Qantas Frequent Flyer PIN, visit Forgotten Your PIN where:

  • We can send you a temporary PIN if you have a valid email address in your Profile, or
  • If you have changed your email address or you do not have an e-mail address, you can then provide security information and choose a new PIN.

You can then use your PIN to log in to Your Account.

If you're unable to use our online Forgotten Your PIN service, you will need to call the Frequent Flyer Service Centre and speak to one of our consultants. Please ensure that you have your Qantas Frequent Flyer membership number available when calling.

For your account security, we are unable to change or provide Frequent Flyer account information via email or in writing.


How do I contact Qantas Golf Service Centre?

You can Contact Us online with details of your query. Alternatively, call the Qantas Golf Club Service Centre on 134395.


I’m having problems with the Qantas Golf Club website. Who can I contact?

The Qantas Golf Club website is compatible with:

  • Internet Explorer 10 and up
  • Google Chrome
  • Firefox
  • Safari on OSX
  • iOS (7 plus) and Android (4.4 and up) devices

Once you have ensured you are using a supported web browser, call the Qantas Golf Club Service Centre on 134395 if you continue to have problems with the website.


 

Can I earn Qantas Points through Qantas Golf Club?

Qantas Frequent Flyer members who are not Qantas Golf Club Premium or Premium & Handicap members will earn 1 Qantas Point per $1 spent. Qantas Golf Club Premium and Premium & Handicap members will earn 3 Qantas Points per $1 spent on eligible purchases.

Eligible purchases are all goods offered for sale on www.qantasgolfclub.com:

  • Qantas Golf Club Premium membership fees
  • Tee time bookings
  • Open Day bookings
  • Golf Concierge bookings
  • Qantas Golf Club events or tournament entry fees
  • Golf Holiday packages offered for sale through www.qantasgolfclub.com

How long will it take for my Qantas Points to be credited to my Qantas Frequent Flyer account?

Qantas Points will be credited to your Qantas Frequent Flyer account within 6 weeks of purchase. If you have not received your Qantas Points within this timeframe, contact the Qantas Golf Club Service Centre.


How can I check how many Qantas Points I have earned through Qantas Golf Club?

You can check your Qantas Points balance at Your Summary. You will need to log in to your Qantas Frequent Flyer account using your Frequent Flyer membership number and PIN.

Qantas Points earned from the Qantas Golf Club will appear under the “More” icon on your Qantas Frequent Flyer activity statement.


If there are a number of Qantas Frequent Flyer members in my team / group who will earn the Qantas Points for the booking?

When booking a tee time, event or participating in a team tournament, the Qantas Frequent Flyer member who books the activity will earn the Qantas Points.

For example, if a member books a team challenge event, and nominates three other players as part of the team and books and pays for the full team registration, this member will earn Qantas Points for the activity.


I played a tee time at a participating golf course, which I did not book through the Qantas Golf Club. Will I earn Qantas Points?

No, Qantas Points are only earned for tee times booked through Qantas Golf Club.


Will I still earn Qantas Points if I cancel a Qantas Golf Club activity?

Qantas Points will be earned on the amount paid for a Qantas Golf Club activity, less any refunds received as part of the cancellation.  


If I use a Qantas Points earning credit card, will I earn Qantas Points for the transaction?

If you use a Qantas Points earning credit card to pay for a Qantas Golf Club activity, you will earn Qantas Points as you usually would with that card as well as earning Qantas Points on your Qantas Golf Club activity.

Card products referred to are not Qantas products and are not offered or issued by Qantas but by the relevant Card Partners. The applicable Card Partner is the credit provider and credit licensee under National Consumer Credit laws. Points are offered by the relevant Card Partner and Partner reward program and can only be earned on eligible purchases


Will I earn more Qantas Points through Qantas Golf Club if I am a tiered Qantas Frequent Flyer member? e.g. Platinum

No, the rate at which Qantas Points are earned is dependent on your Qantas Golf Club membership type.


 

 

What is a handicap?

For further information about Handicaps click here.


Aa a Premium member, am I able to upgrade to Premium & Handicap membership?

Yes, you can upgrade to include a handicap with your Premium membership at any time. If you’re in the first 6 months of your annual Premium membership, the cost to upgrade to include a handicap will be $70 for the rest of your Premium membership year. However, if you upgrade during the last 6 months of your Premium membership, the cost to upgrade will be $50. Your handicap will remain active for the remainder of your annual Qantas Golf Club Premium membership.

To upgrade to Premium & Handicap membership, simply go to the Membership page and follow the prompts.


Will I receive anything from Golf Australia as proof of my official handicap?

Once you have joined or upgraded to Qantas Golf Club Premium & Handicap membership and requested a new handicap or transferred your official handicap, you will receive your Qantas Golf Club GOLF Link card in the mail.


What do I do if I lose my handicap card?

Contact GOLF Link on 1300 650 750 to request a replacement card.


I already have an official handicap - do I need to make Qantas Golf Club my home club?

No, if you are already a member of another club and you have an existing handicap, the other club will continue to be your home club.


Can I transfer my existing handicap to make Qantas Golf Club my home club?

Yes, if you are already a member of another club or have been one previously, and you have an existing handicap, you can choose to transfer your handicap to Qantas Golf Club and make it your home club.


I am not playing in a competition but with a friend.  Can this score be used to calculate my handicap?

Yes.  When you arrive at the Qantas Golf Club affiliated club, you must tell the Pro Shop before you commence play that you are playing a social round and want your score to be included in your handicap history (it is at the discretion of the golf club to process your score card). Your card must be correctly marked by an existing handicap holder (GOLF Link member).  At the end of the round, hand your card into the club and they will update your handicap history.  It may take a few days for your handicap to be updated.

If the Pro Shop refers you back to your Home Club to administer your score, then send an email to info@qantasgolf.com.au with a scan of your scorecard attached and the following details in the email body:

  • date of play
  • the name of the golf course where the round was played
  • the color of the tees played from e.g. Men's White, Ladies Red

Your GOLF Link record will be updated with your scores, and your official handicap will continue to change as your scores are entered into your GOLF Link record by the courses at which you play or your home club. 


I am playing in a competition. How will my score be reflected in my handicap?

To play in a competition at a club you need to provide your GOLFLink number. The scorecard you are given should have your GOLFLink number printed on it.  At the conclusion of the round, make sure your card is marked correctly and hand it in to the club.  The club will enter your score into the GOLFLink system and your handicap will be updated.  You can check your handicap history via your Qantas Golf Club profile. It may take a few days for your handicap to be updated. 


How do I activate my handicap if I have never had a handicap before?

If you have never had a handicap, you can obtain one by following the steps below: 

  1. You need to play three 18-hole rounds, six 9-hole rounds or a combination of 18-hole and 9-hole rounds to complete a total of 54 holes so that your official handicap can be calculated. IMPORTANT: Before you book, contact the Pro Shop to nominate your handicap round. 
  2. Each handicap round must be played with a golfer who has a current handicap and who is able to sign your scorecard as proof of your score. 
  3. At the end of each handicap round, give the Pro Shop your completed scorecard so that your score can be entered into the GOLF Link system. If the Pro Shop refers you back to Qantas Golf Club  to administer your score, email  a copy of your scorecard to info@qantasgolf.com.au with the following details:
  • date of play
  • the name of the golf course where the handicap round was played
  • the  colour of the tee markers used (e.g. Men's - White, Ladies - Red)
  1. Your GOLF Link record will be updated with your scores and an official Golf Australia handicap will be calculated once 54 holes have been completed and the scores have been lodged. Congratulations, you now have an official Golf Australia handicap!
  2. Your official handicap will continue to change as your scores are entered into your GOLF Link record by the courses at which you play.  To check the progress of your handicap click here and add your GOLF Link number.

Until you have completed 54 holes and received your official Golf Australia handicap, you will be given a Temporary Daily Handicap of 45 for women and 36 for men. Please note that if you enter a club competition using the Temporary Daily Handicap, you will not be eligible to win a prize. The Temporary Daily Handicap is intended to be a guide to determine when you should pick your ball up during play, until your official handicap is determined.

 

How do I search for and book tee times on the Qantas Golf Club website?

Go to Qantas Golf Club - Play Golf to search for tee times by location, golf course and date of availability.

When the search results are shown, select the Golf Course you wish to book with and click “Check Availability”. A new page will be shown with tee time information, and information about the Golf Course you have selected.  You can book tee times at one golf course at a time.

Once a tee time is selected, it is not reserved until you proceed to payment. Payment must be completed within 10 minutes to ensure that your reserved tee times are still allocated to you.

After selecting your tee time, you will be asked to enter player details before you are taken to a payment screen.  

A non-refundable payment administration fee of $3.00 will be charged for every tee time booking.


What are tee time categories and inclusions?

Each tee time will have its own unique inclusions so read through the detail provided on our website.  Tee times are available for either men’s, women’s or mixed competition, or without restrictions. You may be able to choose between 9 and 18 hole options, as well as tee times with and without a cart included.  Competition tee times generally require a GOLF Link number to proceed with your booking.


Will I receive confirmation of my tee time booking?

Yes, you will receive an email confirming the tee time details.


Do I need a handicap to book a tee time?

There are tee times available for members with and without handicaps.  If a tee time is only available to members with handicap, it will be clearly shown as part of the tee time details at the time of booking.


How can I learn more about a golf course that I am thinking of playing at?

When viewing a golf course, click on the Course Details tab to view information such as course type, number of holes, par, club rules and club notifications.


What is the difference between tee times for Qantas Golf Club Basic members and Premium members?

Both Qantas Frequent Flyer members and Qantas Golf Club Premium members can search and book tee times at public and resort golf courses. In addition, Qantas Golf Club Premium members can book tee times at a range of private and semi-private golf courses.


Is there a difference in the tee times available for Premium members and Premium & Handicap members?

No, both Premium membership types have access to the same golf courses and tee times.


How do I change or cancel my tee time booking?

Tee time bookings cannot be modified once booked. Tee time bookings can be cancelled subject to the Qantas Golf Club terms and conditions, and an alternative tee time may be booked.

If the start of the tee time is more than 48 hours away, log in to your Qantas Golf Club account to cancel your tee time booking. A refund minus the admin fee of $3.00 will be credited to the payment card used to pay for the initial booking. Tee times cancelled via the Qantas Golf Club Service Centre will incur an additional service fee.

Tee time bookings are non-refundable within 48 hours of the tee-off time.


The golf course was closed on the day of my tee time - what happens now?

Whilst every attempt will be made to honour tee time bookings, occasionally participating golf courses may be closed or unavailable on the day of play.

It is the responsibility of the participating golf course to inform the member and Qantas Golf Club of the course closure. Upon notification of course closure, Qantas Golf Club will apply refunds to members whose tee time bookings could not be honoured.  


How can I get my local golf course listed on the Qantas Golf Club website?

Contact us with details of your local golf course and Qantas Golf Club will contact your course.


How far in advance can I book a tee time on the Qantas Golf Club website?

Tee times are available up to 28 days in advance.


How many tee times can I book?

You can book a maximum of 4 tee times on one course per transaction. If you wish to book more tee times, or book across multiple courses, you will need to process multiple transactions.


Will I earn Qantas Points on items I purchase at the golf course which are not included in my original tee time booking?

No, only the items included in your original tee time booking will earn Qantas Points.


How can I give feedback about a golf course that is listed on the Qantas Golf Club website?

Contact us with your feedback.

 

How can I find out about Qantas Golf Club Events?

Go to Qantas Golf Club - Events to view events.  When you select an event, detailed information will be shown about the event date, time and location, prices and inclusions. A program for the event may also be included.


How do I book a Qantas Golf Club Event?

To book a Qantas Golf Club event, you can either book online, email info@qantasgolf.com.au or call 1300 733 465. Just remember to have your Qantas Frequent Flyer details handy to complete your booking.


Will I receive a confirmation of my Event booking?

Yes, you will receive an email confirming the event details.


Do I need a handicap to participate in an Event?

If an event requires an official golf handicap to participate in, it will be clearly shown as part of the event details at the time of booking. Refer to the terms and conditions for each specific event. If you do not have a handicap, you can join or upgrade to Qantas Golf Club Premium & Handicap membership here, to get your official Golf Australia handicap.


Will I earn Qantas Points on items I purchase at the event which are not included in my original event booking?

No, only the items included in your original event booking will earn Qantas Points. Qantas Points are only earned on goods and services offered for sale to Qantas Golf Club members on www.qantasgolfclub.com


How do I change my event booking?

Refer to the terms and conditions for each specific event. Contact us if you wish to change your booking.


The Event was cancelled - what happens now?

Refer to the terms and conditions for each specific event.


 

How can I give feedback about a Qantas Golf Club Event?

Contact us with your feedback.

 

How can I find out about Qantas Golf Club Golf Holidays?

Go to Qantas Golf Club - Golf Holidays to view available packages.  When you select a package, detailed information will be shown about the locations, inclusions and pricing.


How do I book a Qantas Golf Club Golf Holiday?

Once you have selected a package at Qantas Golf Club - Golf Holidays click on the “Enquire Now” button to request further detail about the holiday.  You will be contacted shortly with more information.


What is included in the price of a Qantas Golf Club Golf Holiday?

Each Golf Holiday package has its own unique inclusions, detailed on each package on our website. Unless otherwise stated, Golf Holidays do not include flights. Qantas Golf Club Premium members and Premium & Handicap members get a baggage waiver included with their booking when booking through Qantas Golf Club and travelling on a Qantas Group marketed and operated flight.


Will I receive a confirmation of my Golf Holiday booking?

Yes, once the Holiday Package has been paid in full, you will be provided with all relevant booking confirmation and details for your Holiday Package.


How do I change my Golf Holiday booking?

Contact us if you need to make changes to your booking.


How can I give feedback about a Qantas Golf Club Golf Holiday?

Contact us with your feedback.

Important Information

*Golf holiday packages are offered by Golfer Escapes Pty Ltd (ABN 36 093 86 756) and are subject to the Golfer Escapes terms and conditions.